Many books and articles have been written on making a great first impression. I believe that it is equally as important to make a great last impression. However, it is often takes considerable planning and preparation to leave a great last impression.
When You Leave an Organization After Many Years as an Employee Eleven years ago, when I was informed that the organization where I had been as an employee for 15 years no longer required my services, I was given an amazing piece of advice. A very wise friend told me the following: “No one will remember who you were and what did for the past 15 years they will only remember who you were and what you did during the last month of your employment. Make it your top priority to leave a great last impression and you will always have a positive reputation with this organization.” This individual was both was wise and prescient. I followed their advice and found myself not only doing contract work for the organization but also maintaining strong and lasting relationships with many of its employees.
When You Finish Writing an E-mail or Recording a Voicemail Message You have communicated all of the necessary information in your e-mail or voicemail message and now it’s time to complete it before you send it. Make sure to leave a great last impression by writing or saying three key expressions: “Thank you in advance for your time and energy”; I look forward to hearing from you by (insert a day, time or date)”; “Please contact me at ( indicate e-mail address or phone number) if you require anything further”. How many times have you spent several minutes trying to figure out the correct phrase to use as your closing. Here are some closings that leave a great last impression: “Many Thanks”; “Be Well”; “All the Best”; “With Respect and Gratitude”; “Sincerely”.
When You Meet a New or Established Client/Customer or Colleague If you are meeting someone for the first time or have an established relationship with them, you always want to leave a great last impression. Whether it is a new or established client/customer or a colleague, repeat when and what you have promised to deliver, thank them for their time and tell them how much you look forward to working with them.
Leave a Great Last Impression – another key ingredient in the recipe for success.