Talk is cheap and action is expensive. Make this the year that you do the reverse: make sure that your talk is expensive and your action is inexpensive. How many times have you said that you will do something only to find that you have either run out of the time, money or energy or lack the desire, ability or flexibility to do it? Maybe you said you would do it because you wanted to impress the person, to be liked by them, to show them what you can do, to one up someone else, to demonstrate how busy, capable and confident you are or just plain that you had no idea how to say no to this person without having them feel bad, sad or mad at you. Commit to do what you mean in 2013 in your life, career or business. This means that you will have to learn to be patient, positive, proactive and prepared and avoid being the one who pleases, prevaricates, pounces and procrastinates.
In your life, do what you mean in 2013 – when you receive a request from a friend or family member either by phone, text or e-mail for your time, energy or money, avoid giving an answer immediately. Even if your lack of response causes them to exert mild pressure or use powerful persuasion, resist saying anything until you have decided that whatever you say, you will then do it quickly and confidently without pausing or pondering. Your family and friends will appreciate how much you value and respect them and your relationships with them that you are both saying and doing what you mean.
In your career, do what you mean in 2013 – when you receive a request from a client/customer or colleague for your time, knowledge, experience or assistance, avoid giving an answer immediately. If it is a phone call, say that you will get back to them in an hour. If it is urgent, still say that you will get back to them in five minutes so that you can gather your thoughts and decide what you will say and then do what you mean. If the request is by text or e-mail, read over the text or e-mail twice and then formulate a response that will allow you to say and do what you mean. Make sure that you are clear about their expectations and that you can meet or exceed them. Your clients/customers and colleagues will appreciate that you value and respect them and your relationships with them and that you are both saying and doing what you mean.
In your business, do what you mean in 2013 – when you receive a request from a client/customer for your product, service or price, avoid giving an answer immediately. If it is a phone call, ask them some open-ended questions and take detailed notes of their responses. If the request is by text or e-mail, read the text or e-mail twice and then formulate a response. If you have questions, send them and wait for the necessary responses. You want to ensure that you have all of the pieces of the puzzle, that you have a clear picture of what is required and that you can meet or exceed all of their needs before you make a commitment to them. Your clients/customers will see that you value and respect them, their business and your relationships with them and that you are both saying and doing what you mean.
So, starting today, when you receive a request, give it a rest, then say and do your best.