Monthly Archives: December 2015

A Big Thank You to a Kind and Generous Person

Even though it was December 14, it was teeming rain at 5:30p.m. on the western edge of downtown Toronto. I stood huddled with others in the bus shelter as the rain continued to increase in intensity. There should have been many … Continue reading

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Give A Rewarding Gift: Do A FIT Assessment

December is the time that many organizations do performance appraisals. Accomplishments are documented in detail; objectives are reviewed and assigned a rating and summaries are written by satisfied or exasperated leaders. The focus of the performance conversation is on what … Continue reading

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What Kind of Deadline Are You Setting?

You live and work in a busy, fast-paced, demanding world that reminds you constantly that time is money, time is of the essence, time waits for no one and you have no time to waste. You have been told repeatedly … Continue reading

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Be Very Kind and Thoughtful to Cashiers and Sales People Both in Store and On the Telephone This Holiday Season

The holiday season has begun with the twinkling of beautiful lights, the chatter of happy crowds, the rustling of shopping bags and the sweet sound of music. For three Christmas seasons, I worked as a salesperson in a bookstore in one of the … Continue reading

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