Tag Archives: sales

Ten Differences Between Arguing and Discussing

Arguing is wounding.                                          Discussing is healing. Arguing is endless.                                              Discussing is finite. Arguing is exhausting.                                        Discussing is energizing. Arguing is competitive.                                       Discussing is collaborative. Arguing is about losing.                                      Discussing is about winning. Arguing is heated.                                                 Discussing is chilled. Arguing … Continue reading

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Ten Differences Between Errors and Mistakes

Errors are small and costly.        Mistakes are big and expensive. Errors are fixable.                          Mistakes are irreparable. Errors are missed.                          Mistakes are noticed. Errors are forgotten.                      Mistakes are remembered. Errors are owned.                            Mistakes are avoided. Errors are forgiven.                         Mistakes are blamed. … Continue reading

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Ten Differences Between Dictating and Collaborating

Dictating is telling.                                          Collaborating is asking. Dictating creates endings.                             Collaborating creates beginnings. Dictating wants to change nothing.            Collaborating wants to change everything. Dictating builds impenetrable walls.          Collaborating builds accessible bridges. Dictating encourages confrontation.           Collaborating encourages conversation. Dictating pushes people away.                     … Continue reading

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Ten Differences Between Assuming and Avoiding Responsibility

Assuming responsibility sets you free. Avoiding responsibility keeps you trapped. Assuming responsibility means taking risks. Avoiding responsibility means playing it safe. Assuming responsibility moves you forward. Avoiding responsibility holds you back. Assuming responsibility makes things happen. Avoiding responsibility lets things … Continue reading

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Ten Differences Between Talking and Speaking

Talking is cheap.                                       Speaking is expensive. Talking is trash.                                        Speaking is treasure. Talking is boring.                                     Speaking is interesting. Talking is forgettable.                            Speaking is memorable. Talking takes time.                                 Speaking is timeless. Talking is off the cuff.                            Speaking is on … Continue reading

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Ten Differences Between Hearing and Listening

Hearing is words.                                    Listening is sentences. Hearing is confusion.                            Listening is clarity. Hearing is wasteful.                               Listening is beneficial. Hearing is noise.                                     Listening is silence. Hearing is fiction.                                   Listening is fact. Hearing is confrontational.                 Listening is conversational. Hearing is from … Continue reading

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Be Very Kind and Thoughtful to Cashiers and Sales People Both in Store and On the Telephone This Holiday Season

The holiday season has begun with the twinkling of beautiful lights, the chatter of happy crowds, the rustling of shopping bags and the sweet sound of music. For three Christmas seasons, I worked as a salesperson in a bookstore in one of the … Continue reading

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