Tag Archives: sales

Be Patient with and Kind to Cashiers and Sales People In Store, On Line and On the Phone This Holiday Shopping Season

The holiday shopping season is in full swing.  If you have had a year when everything seemed to go right, you had an abundance of good times and opportunities and you are feeling healthy and happy in your personal and … Continue reading

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Fifteen Differences Between a Refusal and a Rejection

A refusal means not now.                            A rejection means not ever. A refusal is short term.                          … Continue reading

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Eleven Differences Between Defeat and Surrender

Defeat is losing.                                           Surrender is winning. Defeat is final.                        … Continue reading

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Ten Differences Between Email and In Person Communication

Email is evasive.                       In Person is persuasive. Email creates confusion.        In Person creates clarity. Email wastes time.                   In Person saves time. Email is delayed.                       In Person is immediate. Email is for lazy followers.     In Person is for active leaders. Email encourages … Continue reading

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Ten Differences Between Arguing and Discussing

Arguing is wounding.                                          Discussing is healing. Arguing is endless.                                              Discussing is finite. Arguing is exhausting.                                        Discussing is energizing. Arguing is competitive.                                       Discussing is collaborative. Arguing is about losing.                                      Discussing is about winning. Arguing is heated.                                                 Discussing is chilled. Arguing … Continue reading

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Ten Differences Between Errors and Mistakes

Errors are small and costly.        Mistakes are big and expensive. Errors are fixable.                          Mistakes are irreparable. Errors are missed.                          Mistakes are noticed. Errors are forgotten.                      Mistakes are remembered. Errors are owned.                            Mistakes are avoided. Errors are forgiven.                         Mistakes are blamed. … Continue reading

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Ten Differences Between Dictating and Collaborating

Dictating is telling.                                          Collaborating is asking. Dictating creates endings.                             Collaborating creates beginnings. Dictating wants to change nothing.            Collaborating wants to change everything. Dictating builds impenetrable walls.          Collaborating builds accessible bridges. Dictating encourages confrontation.           Collaborating encourages conversation. Dictating pushes people away.                     … Continue reading

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